Itwerx Corp is a service-disabled veteran-owned small business providing business process analysis – reviewing how work moves through an organization, finding where it stalls, and fixing the systems and handoffs behind it – to organizations across Seattle, Bellevue, Everett, Lynnwood, and King and Snohomish counties.
Sometimes the technology is fine and the process is the problem.
Talk To Us About It (206) 850-1496
Business Process Analysis
Plenty of problems that arrive labelled “IT” are not really IT problems. The systems run, the network is up, and the work still takes three times longer than it should – because information has to cross a gap nobody owns, or a step exists that nobody can explain, or two parts of the business hold the same data and neither trusts the other’s copy.
We have spent twenty years in the middle of that, because the person who understands how the systems connect is usually the person best placed to see it.
For one insurance brokerage – then the largest in the Pacific Northwest – six business lines operated in silos, which limited how often one part of the firm could refer work to another. We assisted with de-siloing those lines. Cross-referrals between them rose by 60% – and that added 33% to gross sales. Same customers, same products, same staff; what changed was that one part of the firm could finally see what another was doing.
Get in Touch TodayWe follow a process end to end and watch where it stalls – the handoff that waits on an email, the report someone rebuilds by hand every month, the approval that exists because of a system replaced years ago.
When an IT manager leaves without documentation, or a business grows by acquisition, nobody holds the whole picture. We catalogue the systems, applications and dependencies – including the ones nobody remembers relying on.
A telecom firm rolling out retail stores in hundreds of cities kept missing milestones. The workflow looked sound on paper but was too rigid to absorb a late delivery or a damaged shipment, so one delay cascaded. We made the process flexible enough to bend instead of break.
Departments that cannot see each other’s work cannot refer to each other, hand over cleanly, or avoid doing the same thing twice. Often the fix is information flow rather than reorganisation.
Itwerx is the first name that comes to mind when businesses in the greater Seattle area need professional and friendly IT services. Our team is dedicated to helping businesses grow and succeed through technology solutions tailored to specific needs. Are you ready to take your business to the next level?
Consult With A Professional (206) 850-1496