Same sales team. Same products. No retraining. Here is what changed for one B2B company after we rebuilt how AI ran their sales process. Quote generation time – cut in half Quote acceptance rate – up 52% Average deal size – up 40% Deals closed per rep – up 43% AR aging – from 23 […]
Category Archives: Business
A hundred-year-old company had a quoting system built in 2000 on Microsoft Access. The products and their features have complex interdependencies, and the original implementation took a year. The platform is now being forced into obsolescence, so it had to be replaced. What we did instead of migrating Rather than trying to migrate the entire […]
Got data in silos, and no good way to see it all in one dashboard? Here is how to use AI to solve that safely, securely, and without breaking the bank. This originally ran as an eight-part series between November 2025 and January 2026. It is collected here in one piece, because it was only […]
Every company is sitting on a goldmine. Google knows this and mines it. Microsoft knows this and mines it. Why not mine it yourself? Customers mention things casually all the time: “Geez, I’m slammed this week, I have to get around to a dozen production sites!” “Juggling timezones is hard, we’ve got suppliers and customers […]
Written in December 2025, arguing that AI-driven disruption would land somewhere different from where the headlines were pointing. It is republished here as a forecast that has continued to hold up, not as a settled conclusion drawn after the fact. Itwerx is a service-disabled veteran-owned managed IT provider serving Seattle-area businesses, founded in 2005, and […]
When is AI a time and money waster rather than a saver, and how do you make sure the outcome is a net positive for the business? There are three broad categories of AI deployment, and the opportunities and the pitfalls are different in each. Public-facing Chatbots, sales and marketing content generation, intake of external […]
Itwerx is a service-disabled veteran-owned managed IT provider serving Seattle-area businesses, founded in 2005, and part of its AI integration work is helping clients decide, before any money is spent, whether a given problem is actually a fit for AI. Three questions to ask before deploying AI on anything AI can be a genuine time […]
Would a small business turn down a 20–40% saving on its IT costs? Probably not. So why is it even a question? Because one side of the market advertises and the other does not Over the past decade Microsoft has increased its sales and marketing spending by more than $6 billion, to roughly $24 billion […]
“Glue code” is the small – occasionally not so small – scripts that make a business run more efficiently. A conduit between the CRM and the billing system to keep contact details current. Importing a vendor’s daily stock file into the ERP. Filtering existing customers out of a marketing list before somebody emails them a […]
Studies keep reporting that around 95% of AI deployments fail to benefit the bottom line. If you are considering one, it is worth understanding why before you become part of the statistic. 1. A language model has no knowledge These are tools for building powerful expert systems. But the model itself has no knowledge or […]