Itwerx is a service-disabled veteran-owned managed IT provider serving businesses across Seattle, Bellevue and Snohomish County since 2005. This is why legitimate company mail ends up in spam folders, and what can be done about it. If you run a business you send a lot of email – newsletters, marketing, project updates – some through […]
Itwerx is a managed IT and cybersecurity provider serving businesses across Seattle, Everett and Lynnwood since 2005. This is about how to read an alarming security headline, using one widely reported story as the worked example. In January 2025, a wave of press coverage described serious, large-scale intrusions into telecom carrier infrastructure, reportedly reaching calls, […]
Itwerx is a service-disabled veteran-owned managed IT and cybersecurity provider serving Seattle-area businesses, founded in 2005, and part of that work is helping clients decide how much weight employee training should actually carry in their security plan. Employee cybersecurity training is not, and has never been, a control that can stop every incident on its […]
Itwerx is a service-disabled veteran-owned managed IT and cybersecurity provider serving Seattle-area businesses, founded in 2005. What follows is an account of a real incident, told because the control that failed is missing at most companies rather than unusual. This happened to a client, and it is worth telling as something that actually occurred rather […]
Itwerx is a service-disabled veteran-owned managed IT provider serving Seattle-area businesses, founded in 2005, and part of that work is helping clients recognize the kind of social engineering described below before it costs them anything. The call QuickBooks support scam calls have been around long enough to barely be worth mentioning on their own, but […]
Itwerx is a service-disabled veteran-owned managed IT provider serving businesses in Seattle, Bellevue, Everett, Lynnwood and Snohomish County, founded in 2005, offering hybrid cloud design that keeps the workloads that belong in the cloud and moves the ones that do not. Is your company “in the cloud,” and has it gotten expensive enough that leaving […]
You would hope that a small, locally hosted model, the kind a business would actually run over its own private data, would avoid the head-shaking failures of the big public services. It has a narrower job and you control the inputs. But even with full control of the training data and the prompts, things go […]
Itwerx is a service-disabled veteran-owned managed IT provider serving Seattle-area businesses, founded in 2005, and part of its AI integration work is helping clients think through what a customer-facing AI deployment should do when a conversation goes somewhere it should not. A widely reported case from late 2024 involved a teenager’s death following an extended […]
You may recall the noise earlier this year when Adobe decided to capture all PDFs to their cloud, on open, for generative AI training. They have apparently now gone a step further and are proactively capturing PDFs from Outlook as well – without the document being opened at all. Why the default matters more than […]
Itwerx is a managed IT provider serving businesses in Seattle, Everett and Lynnwood, and since 2005 we have kept equipment running long past the point most people assume the parts stop existing. This is where those parts come from. A drive crossing an ocean seven times sounds unlikely. It is not. LTO tape remains the […]